by Test Tester | 17-05-2017
We highly regret something has gone wrong! We would love to receive your feedback. If you have a complaint, you can always contact us by sending an email to hello@storytiles.nl. We will respond to your complaint as soon as possible and will contact you within 1...
by Test Tester | 17-05-2017
Oops! We will solve this as soon as possible. Please send an email to hello@storytiles.nl with all your details, order number and photos of the product and the package, as well as the address label, and we will make sure you receive the right products as soon as...
by Test Tester | 17-05-2017
Oh no, that’s too bad! We do all we can to ensure our little works of art arrive safe and sound. If this hasn’t happened, please send an email to hello@storytiles.nl with your details, order number and photos of the product and the package, and we will make sure you...
by Test Tester | 17-05-2017
You only pay the shipping costs to return your product. StoryTiles bears the shipping costs for the return when you return a product because something is wrong with it. We cannot accept packages without return number or insufficient franking.
by Test Tester | 17-05-2017
When we receive the product in a good state, we will refund the purchase price to the banking account that you used to make your purchase. You will receive the refund within 10 workdays after we’ve received the returned product(s).
