Ordered before 16:00 = shipped the same working day*Fresh from the StoryTiles bakerySafe payment with Klarna, IDeal, and CreditcardOrdered before 16:00 = shipped the same working day*Fresh from the StoryTiles bakerySafe payment with Klarna, IDeal, and Creditcard

How can I file a complaint?

We highly regret something has gone wrong! We would love to receive your feedback. If you have a complaint, you can always contact us by sending an email to hello@storytiles.nl. We will respond to your complaint as soon as possible and will contact you within 1...

I have received the wrong item!

Oops! We will solve this as soon as possible. Please send an email to hello@storytiles.nl with all your details, order number and photos of the product and the package, as well as the address label, and we will make sure you receive the right products as soon as...

Do I get my money back when I return a product?

When we receive the product in a good state, we will refund the purchase price to the banking account that you used to make your purchase. You will receive the refund within 10 workdays after we’ve received the returned product(s).