We highly regret something has gone wrong! We would love to receive your feedback. If you have a complaint, you can always contact us by sending an email to email@example.com. We will respond to your complaint as soon as possible and will contact you within 1...
Oops! We will solve this as soon as possible. Please send an email to firstname.lastname@example.org with all your details, order number and photos of the product and the package, as well as the address label, and we will make sure you receive the right products as soon as...
Oh no, that’s too bad! We do all we can to ensure our little works of art arrive safe and sound. If this hasn’t happened, please send an email to email@example.com with your details, order number and photos of the product and the package, and we will make sure you...
You only pay the shipping costs to return your product. StoryTiles bears the shipping costs for the return when you return a product because something is wrong with it. We cannot accept packages without return number or insufficient franking.
When we receive the product in a good state, we will refund the purchase price to the banking account that you used to make your purchase. You will receive the refund within 10 workdays after we’ve received the returned product(s).
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